Return policy

Thank you for shopping at aunetra. Below is our return policy for your reference:

1. Items must be returned within 30 days of receipt to be eligible for a refund.

2. Products must be unused, with all the original tags attached, and in their original packaging.

3. To initiate a return, please contact our customer service at customercare@vibeauras.com to obtain a return authorization.

4. Once your return is authorized, securely pack your item and include the receipt or proof of purchase.

5. Please ensure that the returned item is shipped via a traceable delivery service.

6. The cost of return shipping will be the customer's responsibility, unless the item was received in error or defective.

7. Upon receipt of the returned item, we will process your refund within 7 business days.

8. Refunds will be applied to the original method of payment. Please note that banking clearing times may cause delays. Factors such as bank holidays, internal processing systems, or international transactions can affect the timeline.

9. If you have any questions regarding our return policy, feel free to reach out to us at customercare@vibeauras.com for assistance.