Shipping policy

Welcome to our Shipping Policy page. Here at aunetra, we strive to provide you with the best shipping options. Please review the information below to understand our shipping policies.

Order Processing Time:

  • Your order will be processed within 1-3 business days.
  • Orders are not processed on weekends or holidays.

Shipping Time:

  • Estimated shipping time is 7-15 business days after processing.
  • Delivery times may vary based on your location.

Shipping Cost:

  • Shipping charges are calculated at checkout based on weight and destination.
  • Free shipping options may be available for specific orders.

Shipping Regions:

  • Available shipping regions can be selected at checkout.
  • We currently ship internationally to many countries.

Address Information:

  • Please provide a complete and accurate address for a smooth delivery.
  • Ensure including postal codes to avoid delivery issues.

Delivery Issues:

  • Contact us immediately if there are any issues with the delivery.
  • We will work with you to resolve any delivery challenges.

Customs and Taxes:

  • Customs fees may apply for international orders and are the responsibility of the customer.
  • Please check with your local customs office for more information.

Shipping Restrictions:

  • Some items may be subject to restrictions or embargoes.
  • We will notify you if your item is unable to ship due to these restrictions.

Pandemic and Weather Impacts:

  • Shipping times may be affected by pandemic conditions.
  • Severe weather, customs delays, and remote locations can also impact delivery times.

Contact Information:

  • For any questions, please contact us at customercare@vibeauras.com.
  • We are here to assist you with your shipping inquiries.

Order Tracking:

  • Once your order is shipped, tracking information will be provided via email.
  • Track your order for the latest delivery updates.

Lost or Damaged Items:

  • If your order arrived damaged or was lost, please contact us immediately.
  • We will initiate an investigation and work to resolve the issue promptly.

Returns and Exchanges:

  • Please review our return policy for information on returning or exchanging items.
  • Shipping costs for returns may be the responsibility of the customer unless otherwise noted.

Customer Satisfaction:

  • Your satisfaction is our priority, and we aim to make shipping seamless for you.
  • Contact us with any feedback or questions regarding your shipping experience.